What information do we collect? How do we use it?
When you contact us, we may gather information from you such as your name, telephone, etc.
We may use the information we collect to occasionally notify you about important functionality changes to the website, new products, services and special offers we think you’ll find valuable.
If you would rather not receive this information, details of how to remove yourself from our subscription system will be contained in the emails that you receive from us. Make sure you change your preferences for each account you hold or email address you have provided.
How do we protect customer information?
As required by the UK Data Protection Acts of 1984 and 1998, we follow strict security procedures in the storage and disclosure of information which you have given us, to prevent unauthorised access. Our security procedures mean that we may occasionally request proof of identity before we are able to disclose sensitive information to you.
What about “cookies”?
Will Arktek Group Ltd disclose the information it collects to outside parties?
We do not sell, trade or rent your personal information to others. We may choose to do so in the future with trustworthy third parties, but you can tell us not to by removing yourself from our lists (details will be provided in the newsletter emails you receive from Arktek Group Ltd) Also, Arktek Group Ltd may provide aggregate statistics about our customers, sales, traffic patterns and related site information to reputable third-party vendors, but these statistics will include no personally identifying information.
We are committed to protecting your privacy. We use the information we collect on here at Arktek Group Ltd is used to enhance your experience with us. We do not sell, trade or rent your personal information to others. We may choose to do so in the future with trustworthy third parties, but you can tell us not to by removing yourself from our list. If you never want to receive any announcements or special offers from us, please send a blank email message titled “remove” to change your preferences. Remember to change your preferences for each of the email accounts you have given us.
Tell us what you think
Arktek Group Ltd welcomes your questions and comments about privacy.
“I am really happy with the full process, and the service provided by Arktek Group Ltd. The process was straight forward from start to finish. I would recommend Arktek to anyone, they work quickly, professionally, with minimal disruption and fuss. We now have a home with full heating and hot water for the first time in years.”
Catherine, Tyne and Wear | 07/07/2016
"No problems was quick and no mess! Gas engineer was polite and helpful and I am very pleased! There was no massing around and they had it done in no time!"
"Absolutely brilliant, the gas engineer was fantastic and there was great after care! Boiler is working great and I would thoroughly recommend the company. I needed a boiler replacement quickly and I am so glad that I went with you!"
Mr McCabe, Redcar, Boiler Replacement, Dec 2016
"Gas engineer was polite and helpful, I have no complaints! Job was done quickly and efficiently!"
Mr Bramley, Gateshead, Boiler Replacement, Dec 2016
"The installers did an absolutely great job they were fast efficient, friendly and clean, over the moon and can’t thank you enough!"
Mr Sancaster, Sunderland, Boiler Replacement, Jan 2017
"First class company, first class installation. Did everything they could to help. Definitely recommend to friend and family."
Mr Murphy, Houghton Le Spring, Boiler Replacement, Jan 2017
"Very good service, the lads worked well. No disruption to the family home. Left tidy. Very approachable and willing to answer any questions nice manner."
Mr Candon, Sunderland, Boiler Installation, Jan 2017
"Arktek were great to work with from start to finish, very helpful and friendly done a great job at good price."
Mr Atkinson, Stanley, CP12 Certificate, Jan 2017
"Excellent communication! Quick install within 2 days! Very knowledgeable and skilled engineers! Extremely courtesy from all staff members."
Mr Osguthorpe, Houghton Le Spring, New Boiler Install, December 2016
"Punctual friendly professional service, recommend."
Mr Keisey, Billingham, Gas Safety Check, December 2016
"The lads worked on an icy freezing cold day, couldn't fault their work and didn't stop the whole time they were here."
Mrs Steadman, New boiler installed and relocated to loft, November 2016
From our Head Office in Sunderland, Arktek install, service and repair heating systems throughout the North of England, North Yorkshire and Scotland. We aim to provide an approachable, professional and reliable service to all of our customers.